A SIM (Subscriber Identity Module) card stores your personal data such as your contacts, phone number, text messages and service-subscriber key, and is interchangeable between GSM devices. You do not have to send in your SIM card — unless you’re selling a MetroPCS phone. For all other carriers, please remove your SIM card before sending in your device, as we destroy SIM cards upon receipt to protect your private data.
On most phones, you can easily remove the SIM card by pulling off the battery cover and sliding the card from the slot.
We currently accept the following items for the online trade-in program:
Currently, our site limits you to one device per transaction. But if you have at least 10 of the same device that you are looking to sell, please contact us here and list the following information:
(Attaching a spreadsheet of this list in an email is welcome too.) One of our team members will respond to you within 2 business days on next steps. Note: If you have a wide mix of different model phones in quantities less than 10 devices each, it is best to place your order directly on our website.
Please find the brand of your phone below and follow the steps on how to locate your model number:
If you're selling an iPhone, you'll just need to know the series (i.e. 4, 4S, 5, 5, 5S, 5C) and capacity (i.e. 16 GB, 32, GB, 64 GB). You can find this easily by doing the following:
How to find your iPhone series:
How to find your iPhone capacity:
For example, in the image below, the capacity says 13.7 GB. Therefore, the capacity of this phone is 16 GB. This is because the number is above 8, but below 16.
It's important to make sure you know the exact model of your device so we can issue your Staples® Gift Card quickly after inspecting it.
It's helpful to make sure you know the correct model of your device when searching for offers. Learn more here on how to easily find your model number.
If you still don't see your device listed, it most likely means that we are no longer purchasing that particular model.
Please note that we only accept trade-ins for certain smartphones and tablets.
Indicating the correct condition of your device on your trade-in is very important to receive your full quoted offer. The 2 conditions you can choose for your device are:
Note: If you describe your device as damaged, but the device we receive is cracked, bent, missing parts or has a bad ESN, your order may be subject to receiving a revised offer.
Yes! You’d be surprised how much money you can make for a device even if it's damaged (i.e. water damage, cracked screen, broken power port). Think of it this way: instead of spending money on screen repair, you can earn a Staples® Gift Card by trading in your broken device. Just be sure to mark the condition of your device as Damaged when you are searching for offers.
If your Apple device is running on iOS7 or higher, it’s really important to quickly make sure you’ve turned off Find My iPhone (a.k.a. “Activation Lock”).
If you do not turn it off before mailing in your device, we will revise your offer price or return your device to you since we cannot inspect the device. But don’t fret! We will give you the opportunity to turn off Find My iPhone remotely even after you've mailed us your device.
This process to turn off Find My iPhone above follows Apple's best practices.
If you do not turn off Find My iPhone (a.k.a. “Activation Lock”) before mailing in your device, this will prevent us from inspecting it. But don’t fret! We will contact you and give you the opportunity to turn off Find My iPhone remotely in your iCloud account after you mailed it to us.
IMPORTANT: If you don't respond to our request to unlock your phone within 7 days, we will return your device to you.
This process to turn off Find My iPhone above follows Apple's best practices.
Before you trade in your Mac, you should disable iCloud and other features on it to prevent issues during inspection when you send in your device. Also, you may want to back up your data and clear the hard drive of any files you no longer want. We’ll show you how to get your Mac ready in just a few easy steps:
When trading in your laptop, it is important to identify the model with the correct processor type. For laptops running Windows OS, you can refer to the System Properties via the Control Panel or pressing the Windows key. There are also software programs available such as CPU-Z that you can run to identify your processor type. For Linux users, you can check the /proc file system to retrieve CPU info.
The details for your laptop's processor type is accessible via the System Properties panel in Windows. You can access System Properties in Windows in 2 ways.Method 1:
Note: The steps to access System Properties vary slightly depending on your version of Windows. If you need further instructions, you can refer to this HP help article for steps for different Windows versions.Method 2:
Linux users can run a command directly on the terminal to find out their processor details. At the terminal, Linux users can type:
For Mac users, you can quickly access your processor details via the About this Mac dialog.
Wiping the data from your phone before mailing it is not a requirement, but it is recommended practice. Scroll through the list below to find simple data-wiping instructions for your particular phone.
Wiping the data from your tablet before mailing it is not a requirement, but it is recommended practice. Scroll through the list below to find simple data-wiping instructions for your particular tablet.
An ESN is an Electronic Serial Number. An ESN can also be referred to as an "MEID or "IMEI.” It is a unique identifier used by wireless carriers to connect a phone to an account. An ESN will be considered 'bad' if:
If we receive your phone with a bad ESN due to an outstanding balance or active account, it will most likely be considered damaged, and you may be offered a lower price. So please be sure to clear your account with your carrier before mailing us your phone.
If you are unsure about your phone's ESN, please contact your wireless carrier to find out if it's clear to be activated by a new user.
Please note: Any attempt to sell a lost or stolen phone through Staples® is a violation of our Terms and Conditions.
You'll need to contact your wireless carrier to clear any issues so that it is no longer tied to an active account (also known as having a "Bad ESN").
Your device may still be tied to an account for the following reasons:
According to our Terms & Conditions, your device must be clear for activation before trading it in.
If we receive your device and find that it has an active ESN, we will contact you via email to request that you fix the issue with your wireless carrier. You'll have 5 days resolve the issue.
If you are unable to clear the issue with your wireless carrier, we will consider it damaged and offer you a lower price, which you can accept or decline. (If you decline the new offer, we'll mail your device back to you within 2 business days.)
Offers are valid for 30 days from the day you place your trade-in order.
It's best to mail your device as soon as possible so you can get your Staples® Gift Card fast!
You can track your order by going here to look up your order by order number or the email address that you used to place your order.
Your payment is issued as a Staples® Gift card that you can use online or at any Staples® store location.
When you trade-in your device with us, your payment is issued as a Staples® Gift Card that you can use online or at any Staples® store location.
Staples® Gift Cards never expire.
No, our Gift Cards never expire.
We inspect your device to make sure that the condition and model match what you described in your order. A revised offer for your device would only occur if:
If you receive a revised offer, you'll have 5 days to accept or decline the new offer price.
You can simply decline the revised offer if you disagree in one of two ways:
Once you decline the revised offer, we'll mail back your device to you free of charge within 2 business days.
We send you email notifications at every step of your trade-in. If you haven't received any emails, please check your email Spam folder, as there's a chance email notifications have gone there and wouldn't have showed in your inbox.
You can also track your order here to find out the current status of your trade-in.
Please follow the checklist below so that we can inspect your device and process your Staples® Gift Card quickly:
If you’re trading in an iPhone or iPad, please make sure to unlock the passcode, as well as turn off the Activation Lock (“Find My iPhone/iPad”). Learn more here on how to turn off the Activation lock
If you’re trading in any device that is not an Apple product, please make sure your protection lock is deactivated
Before mailing your device, your account with your carrier should be deactivated and any remaining balance due on the account should have been paid. This way, when we inspect your device, the ESN will be clear and you can get paid faster (What's a bad ESN?)
Please read the shipping instructions included in your shipping kit or downloadable shipping label to know if you should send us your power adapter.
Please remove your SIM card before sending us your device, as it will be destroyed upon receipt to protect your privacy.
To protect your privacy, we'll wipe the data as soon as we receive your device. Precious photos you couldn't live without? Make sure you back up any data on your device.
This is not required, but it's always good for your own reference as proof of ownership in case, for example, you forgot to deactivate your account.
Offers expire 30 days after your order date, so we should receive your device before that expiration date.
It's important that you stay updated on the progress of your trade-in. We'll email you along the way, such as when we receive your device, and issue your payment. So please make sure to check your email inbox (and Spam folder just in case).
It's not required, but it will help your trade-in be processed faster, as we will not have to charge it when it arrives.